Support

How do I get a refund?

Purchases are handled through the App Store (iOS) or Google Play Store (Android). To request a refund, please contact Apple or Google directly through their refund request systems. We're also happy to assist with any issues you're experiencing before you request a refund.

Why isn't my transformation working?

Most transformation issues are related to photo quality. For best results:

• Use a well-lit, clear photo
• Ensure your pet's face is clearly visible
• Avoid blurry or low-resolution images
• Make sure you have an active internet connection

If you continue to experience issues, please contact us with details about the error.

I didn't receive my credits after purchase

Credits usually appear within a few seconds. If they don't:

• Close and reopen the app
• Check that the purchase completed successfully in your app store
• Contact us with your purchase receipt

How do I delete my account and data?

To delete your account and all associated data, please email us at philipp.begala@gmail.com with your request. We will process your deletion within 30 days and confirm once completed.

Can I get more free credits?

Currently, we provide 3 free credits when you first download the app. Additional credits must be purchased through our credit packages. Keep an eye out for special promotions!